However, the CMS is working to reduce the importance of those call center scores, according to Seshamani’s comments. The changes were finalized in an April 2023 rule, to go into effect for the ...

More during her nomination hearing to be administrator of the Centers for Medicare & Medicaid Services in Washington on Thursday, April 15, 2021. (Photo by Caroline Brehman/CQ-Roll Call, Inc via ...

CMS to lower importance of ‘call center’ metric in Medicare Advantage star ratings Regulators’ assessment of customer support centers has spurred recent lawsuits from insurers.

However, the CMS is working to reduce the importance of those call center scores, according to Seshamani’s comments. The changes were finalized in an April 2023 rule, to go into effect for the ...