Let call center agents know what you expect from them, and keep empowering them with continuous coaching on how best to deal with customer complaints. To ensure that your call center performs at ...

Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features like transferring and forwarding, call center agents ...

Despite the many challenges they face, millions of essential workers — including call center agents — continue to ... Morgan knows data is one of the best ways to create personalized ...

Don’t get me wrong, employers are hungry for experienced call center agents. Best case scenario for them is getting someone who has proven they can handle the pace of work required. But if you ...

Artificial intelligence call center software can improve customer service, reduce costs and maximize efficiency. Find the best AI call center ... improve agent efficiency, and reduce operational ...

Call centers have long been front and center in ... sentiment and preferences to match customers with the best agent." Instead of navigating long menus, AI can recognize repeat callers, predict ...

“Roughly 25% of the contact center market still runs their QA programs on spreadsheets, while another portion makes the best ... agents with an increasingly demanding customer (call volumes ...

The introduction of SEX among call center agents is the objective of the iCare Healthy Lifestyle Office Caravan project that was launched yesterday at the DOH office in Manila. Under the project ...

We all know how it feels to be low on energy at the end of a long work day. Some call-center agents at insurer MetLife are watched over by software that knows how it sounds. A program called ...