A major bank has been hit by an outage as angry customers complain about glitches to mobile and telephone services. Santander ...

HDFC Bank customers are unable to use net and mobile banking services the second day in a row. India’s fourth-largest bank had assured users that it’s only a ‘technical glitch’ and the ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...