An Arby’s employee shares her side of the story after video shows a man jumping over the counter to confront her about a food ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

Verizon (VZ) , the leading mobile provider in the U.S., recently had its feet held to the fire over a fee it charges its mobile customers; and the controversy just took an unexpected turn.

Scores of customers in Germany upset over their sky ... and the company needed all employees to answer clients' phone calls. Ingbert Liebing, the boss of German local utilities association Verband ...

Dealing with dumb customers can get tricky especially when they’re also angry and unwilling to follow directions! This ...