Think Karens and Yelp complaints are a relatively new thing? This ancient discovery proves humans have always loved to ...

Nakatani said, “AI is good at handling complaints and can do so for long hours, but what angry customers want is for a human to apologize to them.” Because it is difficult for AI to completely ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left the customer and employee dead, Texas ...

Last week Daily Mail Australia revealed Peppermayo, founded in Adelaide by Georgia Wright and Huayi Huang, had been the subject of complaints from many customers who claimed they had received ...