Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

TOKYO, May 16 (Reuters) - Dealing with irate customers can be extremely stressful for call center workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled ...

Call center employees may find it quite unpleasant to deal with angry consumers ... development of a new solution that can convert the customer’s voice into a calm conversational tone and ...