Japan's SoftBank is testing AI technology that can make the lives of call center workers easier by adding a "softer" tone to ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

Sometimes it is hard to imagine how some people can be so unhappy. Every business from Fortune 500 companies to small boutiques has seen its fair share of whiners and ...

Scores of customers in Germany upset over their sky-high energy bills are regularly phoning up suppliers to complain about the surging prices, Reuters reported. Energy companies, including E.ON ...