Verizon (VZ) had a rough start to 2025 — many customers made the harsh decision to cut ties with the company after it ...

Dissatisfied and angry customers arrive at their feelings from different circumstances, ... take the customer's contact information and let her know how you will help her, ...

More angry messages followed, she said, until the woman asked to speak with someone in charge, which is how Spaeth found herself on the phone with a very unhappy customer.

Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a ...

Call center teams are trained on how to handle angry customers. They are also taught how to progress calls from beginning to end, offering clear service but not wavering from stated company policies.

How about not making your customers angry to begin with? Don’t assume the customer is right. Often they aren’t. They call people screaming about something right in front of them.

In the high-stress environment of a call center, dealing with angry and frustrated customers is a daily occurrence that can take a hefty toll on service providers' emotional resilience and health ...

Call center jobs are “not for the weak,” says a work-from-home employee. In a video with over 534,000 views posted to TikTok, the worker explains why.

The customer questioned why Chou continued to follow him down the street. Chou responded with “18%,” the tip amount he expected to be given. “I paid for my food.

Angry customers trying to get heirlooms back from New York antiques dealer 02:41. ... Anyone who has consigned goods to my client's business can contact me to arrange retrieving them if they wish.