Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

As AI agents and automation improve efficiency, we're heading toward a world where billion-dollar companies might be built ...

Learn how to build custom AI agents with Microsoft Copilot. Step-by-step guide to streamline workflows and integrate AI into ...

Mixus’s collaborative model changes the economics of scaling AI. Mixus predicts that by 2030, agent deployment may grow 1000x and each human overseer will become 50x more efficient as AI agents become ...

With staff no longer tied up on the phones, table turn times dropped nearly 50%, so staff could focus on in-person diners.

Agentic AI may still be rare—but Salesforce’s Agentforce 3 is already redefining what intelligent automation at scale could ...

Integrating AI output with SQL and providing observability of large language models are ways to put more data analysts in control, according to the data warehousing giant.

AI agents will quickly learn, ... People and AI agents will function as trusted partners, ... This effort isn't simply about HR gaining a seat at the boardroom table.

AI is moving from “co-pilot” to “autopilot”. The development of generative artificial intelligence is increasingly focused on “agentic AI”: the use of AI agents that perform tasks ...

As AI agents come into increasing use, Microsoft posits that the organizational chart—also known as the “org chart” or organigram— could be replaced by a “work chart.” ...

The downside of such off-the-shelf AI agents is challenges such as the often complex integration into existing enterprise systems, governance issues in tracking the models used and, last but not ...