and sales order history to improve customer service. “With products like the SAP HANA platform and the SAP Customer Activity Repository application we think we can develop a unique customer ...

If we didn't know what to do, how could our employees? The first lesson we learned was that the customer service stream flows both ways. Our problem was also our shipping broker and freight ...

How an Eye for Detail Can Reinvent the Customer ... service, however, derives from the intersection of process, place, and people. “Process” refers to a series of related activities or tasks ...

They gave me a masterclass on the finer points of customer service as they identified with ... She asked questions about her activity, eating, and distinct traits of her personality. My wife was all ...

A nurse-driven, investigative approach to customer service helped nurses at Grady ... the article said. The activity created an interactive environment for staff members to share experiences ...

The study, forthcoming in the Journal of Marketing, is titled “Emotional Energy: When Customer ... service environment where employees and customers frequently participate in high-energy ...

Although the study focused on retail outlets like department stores, supermarkets, and gas stations, the suffering economy is forcing all retail industries to emphasize value, a trait customer service ...

Lesson: You’re paid to work. Socializing is fine, but help the customers first. Maybe it’s me, but shouldn’t good customer service be common sense (and practice)? If you’re in the service ...

I told the customer service rep I wanted only the free CDs, and she said no problem. They send you three lessons (CDs), and if you return one after a 10-day trial there is no charge for the two ...

KALISPELL, Mont. - On Wednesday, dozens of customer service representatives gathered for a special hospitality workshop in Kalispell. Tourism experts explained that two-thirds of Montana ...