I was struck by how building ad-hoc teams during a crisis highlights a key negotiation ... tactics including using body language, active listening skills, focused goal setting, and acting with ...

SAN MARCOS, Texas - The Hays County Crisis Negotiation Team was practicing ... character a little bit about her life. "We do our active listening skills, de-escalation, we take time with the ...

Active listening is an essential aspect of effective communication in negotiation. When you actively listen, you are better able to understand the others' viewpoint and the reasoning underpinning ...