Ortiz, 49, was shot and killed by police after holding staff hostage at UPMC Memorial Hospital. Here's what we know about him.

I truly did not see a monster. He was simply broken,” a UPMC Memorial physician assistant said of Diogenes Archangel-Ortiz.

Lester Mendoza, a physician assistant at UPMC Memorial Hospital in York, said he helped tell the shooter a loved one had passed days before the shooting.