Lyft quietly incorporated Claude, Anthropic’s family of large language models, into its customer care AI assistant in late 2024 via Amazon Bedrock, according to Anthropic.

Lyft says this will allow it to integrate Anthropic's AI models in a way that aligns with the needs of its drivers and customers. Last but not least, Anthropic will provide training and education ...

Already, Lyft has incorporated Claude, Anthropic's generative AI assistant via Amazon Bedrock, into its customer-facing AI assistant and reduced the average customer service resolution time by 87% ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.

Lyft has rolled out a new AI “Earnings Assistant” tool it says can help drivers plan their shift, with real-time access to information about local goings-on.

Lyft quietly incorporated Claude, Anthropic’s family of large language models, into its customer care AI assistant in late 2024 via Amazon Bedrock, according to Anthropic.

Lyft is partnering with Anthropic to bring the startup's AI tech to its platform. "Anthropic, known for its human-centric ...