AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The planned cuts represent 7% of Sky's total workforce and would mean the closure of three sites.

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.