The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The planned cuts represent 7% of Sky's total workforce and would mean the closure of three sites.

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

This is a breaking news story. Follow us on Google News, Flipboard, Apple News, Twitter, Facebook or visit The Mirror ...

A local institution since 1928, McClard's Bar-B-Q Restaurant has welcomed generations of locals, tourists and celebrities ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Customer satisfaction with Cadillac dealer service puts the brand in third place in the premium segment, with SUV and ...

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