Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
WHDH3d
‘Inexcusable:’ State DPU comments on National Grid billing error
In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...
The Boston Globe2d
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
“Apart from the utter failure to perform the routine utility obligation of rendering bills in a timely manner, [National Grid] compounded its lapse by failing to inform the [DPU] in November ...
Yahoo2d
National Grid fined by Mass. DPU, electric customers could see $15 million back
Separately, the DPU has also ordered National Grid to “take immediate steps to remediate a severe billing system error” that has affected tens of thousands of National Grid gas customers.