After letting go 2,500 people, or 12% of its workforce, the online used car seller Carvana faces a moment ... driver told Forbes that newly hired customer service reps struggled to manage vehicle ...

On Carvana’s own website, the service insists that it will “accept ... “I’ve had 2 vehicle from Carvana that had transmission problems, I’ve also had 2 cars that treated me well from ...

payment issues, inaccurate vehicle representations and unacceptable customer service. In addition to restitution and penalties, this settlement requires Carvana to come into compliance with all ...

Moreover, Carvana has made progress in streamlining and customer experience by leveraging artificial intelligence (AI) powered customer service tools, lowering overhead. As Carvana celebrates its ...